Singapore Mobile Performance Review

Empowering your connectivity decisions, one benchmark at a time.

Redefining Network Excellence Across Singapore with data-driven, transparent reviews – trusted by students, professionals, families and businesses islandwide.

  • Independent benchmark of major Singapore mobile operators
  • User-focused insights on quality, price & customer satisfaction
  • Transparent comparison: prepaid vs postpaid
Download 2024 Report
Singapore skyline with mobile network coverage overlay

Who We Are

Unbiased Network Performance Insights for All

Nestled in the heart of Singapore’s vibrant business district, Singapore Mobile Network Review was born out of a passion for data integrity and digital transparency. Since our inception, we have been thoroughly dedicated to providing honest, data-driven evaluations of Singapore’s leading mobile network operators. Our team merges decades of regional telecom expertise, statistical rigor, and local market knowledge, ensuring our reviews go beneath the surface of advertising claims.

Our mission: To empower everyday Singaporeans—whether you are traveling on the MRT, running a startup, or exploring data plans for your family—with reliable, unbiased benchmarks. We believe that informed choices begin with accurate information, presented in a clear and actionable manner. While the local telecom landscape evolves rapidly, we remain steadfastly independent, never accepting funding or influence from any telecom provider.

Our research style is collaborative and meticulous. Each review is a result of field-tested measurements, robust statistical analysis, and thousands of real-user data points. We value transparency, open methodology, and making complex technical data accessible to all. From coverage blind spots in neighbourhoods like Ang Mo Kio to comparing high-rise building signal strength in the CBD, our analyses reflect the realities of Singapore’s mobile scene.

Beyond serving individual consumers, our reports also assist SMEs, large corporations, and public agencies eager to stay ahead in the connectivity landscape. We’re proud that corporate leaders, students, and government offices alike turn to us for trustworthy telecom insight.

At the heart of our philosophy lies a genuine desire to bridge the gap between technology and people. Our reporting is comprehensive and goes beyond data tables; we translate stats into practical recommendations, so you never have to worry about hidden costs, unreliable service, or misleading promotions again.

Whether you’re commuting from Changi to Jurong, studying at NUS, or running your own business in Bugis, we are committed to delivering evidence-based advice about Singapore’s ever-evolving telecom options. Join the growing community of informed users and make your next mobile service decision confidently—with Singapore Mobile Network Review as your trusted guide.

Our Singapore network performance analytics team

What We Offer

Benchmark comparison charts for Singapore mobile operators

Operator Benchmark Reviews

Our flagship service provides side-by-side, in-depth reviews of Singapore's most prominent mobile network operators. We deliver comprehensive evaluations using a suite of metrics such as real-world signal strength, speed test results from diverse city and suburban locations, and network availability across all MRT lines and major commercial hubs. These benchmark reviews empower consumers and businesses alike to objectively assess which provider excels in reliability, speed, and coverage. With our analysis, you can confidently select the network that truly fits your lifestyle or operational needs.

Infographic of mobile plans and pricing breakdown

Pricing & Plan Assessment

Navigating prepaid and postpaid plans can be overwhelming with endless terms, data quotas, and promotions. Our Pricing & Plan Assessment simplifies this process with clear, detailed breakdowns of the true costs involved—including hidden fees, contract obligations, and off-peak package differences. We compare GB/$ values, roaming options, family packages, and unique benefits for each demographic. Our transparent approach ensures you can quickly identify the plan that delivers the best value for your data usage, lifestyle, and budget—no surprises, just the facts.

Customer sentiment feedback visualized on dashboard

Customer Sentiment Analysis

Service excellence goes beyond raw speed and coverage. We aggregate and analyze customer feedback, social media sentiment, and complaint histories from all major Singaporean networks. Our sentiment analysis dashboard identifies patterns in user satisfaction, agent response times, and resolution rates so you can understand which operators truly value their customers. For businesses, this data is invaluable for ensuring that employee and client communications run smoothly and with minimal disruption.

Singapore mobile network coverage map

Coverage Mapping

Explore our interactive and visual coverage maps for 4G and 5G networks across Singapore, including detailed overlays highlighting black spots and under-served communities. Our maps are compiled from thousands of on-the-ground measurements and user reports, ensuring that you have an up-to-date, accurate reference before you subscribe or switch providers. Whether you're living in Bukit Timah or working in Marina Bay, our coverage maps help you make location-specific decisions for seamless connectivity.

Why Choose Our Reports?

Unbiased Data

We stand firmly as an independent, vendor-neutral voice in the Singapore telecom scene. Our reporting is driven solely by factual analysis and uncompromised methodologies, free from commercial influence or sponsorship by telecom operators.

Actionable Insights

Our reports go beyond numbers, distilling research into tailored recommendations for every user group—students seeking budget plans, enterprises demanding maximum uptime, and families wanting worry-free connectivity.

Singapore Wide Coverage

No corner is left unchecked. Our coverage analysis extends to all regional districts and heartland neighbourhoods—ensuring the reliability and accessibility you deserve, wherever you are on the island.

Transparent Pricing

Our pricing reviews show the real costs of prepaid and postpaid plans—including all fees, terms, and possible add-ons—so you always know exactly what you pay for, helping you avoid bill shock.

Award-Winning Methods

Our research protocols have received industry recognition in Southeast Asia. By employing robust and innovative benchmarking techniques, we ensure reliable, repeatable results that stand up to scrutiny.

How We Benchmark

Team performing mobile network coverage tests

Comprehensive Coverage Testing

Our team conducts coverage tests from ground level to high-rise buildings, capturing real-world data from Orchard Road to Hougang and even across transit corridors like the Downtown Line. We collect both direct and crowd-sourced metrics, ensuring that each operator’s performance is thoroughly and fairly mapped for all local geographies.

Technician performing mobile speed test with equipment

Real-Time Speed & Latency Tracking

Every hour of the day, we automatically log download/upload speeds and network latency throughout Singapore. This ensures our analysis reflects peak-hour congestion, off-peak performance, and unique real-user experience, producing actionable data for both consumers and businesses.

Mystery shopper reviewing telecom service options

Plan & Pricing Mystery Shopping

We regularly pose as everyday customers—online and in retail stores—to get firsthand experience of each operator’s sales process. How transparent is the agent about contract terms? Are promotions explained honestly? No bias, just authentic, on-the-ground insights into the real plan-buying experience in Singapore.

Analyst reviewing customer feedback forms

Customer Experience Research

Our analysts aggregate and assess user feedback from call records, support tickets, and regular satisfaction surveys. We examine real cases of support, response times, issue resolution, and customer loyalty across networks, highlighting which operators truly deliver on their promises.

2024 Operator Benchmarks

Our independent tests and data snapshots rank Singapore's mobile operators for speed, reliability, customer service, and plan value. Explore key findings below:

What Our Users Say

Frequently Asked Questions

Benchmarking and operator data are updated annually, with key updates for major network changes.

Yes. We are fully independent, receive no compensation from operators, and adhere to strict research standards.

Please contact us regarding commercial usage. Standard downloads are intended for personal and research purposes.

A summary is available free; detailed data sets or commercial licenses are available for a small fee.

Meet Our Experts

Alan Koh - Lead Analyst Alan Koh Lead Analyst
Alan oversees our research team, ensuring every data point is accurate and fair. With more than a decade’s experience in regional telecom analytics, he brings rigor, integrity, and data-driven thinking to the heart of our operations. Alan is recognized for setting industry standards in telecom benchmarking and is regularly consulted by press and policy makers for his insights into the Singapore mobile landscape.
Nurul Azizah - Technology Researcher Nurul Azizah Technology Researcher
Specialist in cutting-edge 5G technology, Nurul spearheads our field data collection and mobile app test design. Her hands-on experience in network diagnostics and analytics keeps our methodologies at the forefront of industry best practices. Nurul’s dedication ensures our reports capture the full scope of present and emerging connectivity trends across Singapore.
Samuel Ng - Market & Customer Insights Samuel Ng Market & Customer Insights
Samuel bridges the gap between users and technical analysis, focusing on real-world problems and their solutions. His expertise in consumer research and trend mapping uncovers the issues that matter most to Singaporean mobile users, ensuring our reports answer today’s most pressing connectivity questions.

Ready to Make Smarter Mobile Choices?

Get your copy of the 2024 Singapore Mobile Benchmark Report now.
Request Your Report

Contact Us

Address:
3 Temasek Avenue, Singapore 039190
Phone:
+65 6123 4567
Email:
info@
Business Hours: Mon-Fri, 9:00am-6:00pm
Support: Fast reply within 1 working day
This site uses cookies to enhance your browsing experience. By continuing, you agree to our privacy policy.